Legal information and GDPR commitments

Company & licences

Solaris Palace is operated by Solaris Palace Pty Ltd (ABN 63 118 942 507), trading under Solaris Hospitality Group Pty Ltd, registered at 29 Chestnut Dr, Banora Point NSW 2486, Australia.

The property operates as licensed premises under NSW liquor and gaming legislation. The gaming floor is operated under the hotel's NSW gaming machine entitlement and relevant licences, and is strictly restricted to persons aged 18 and over. Valid photo ID is required for entry.

GDPR — our commitments to EU/UK guests

While we're an Australian business governed by the Privacy Act 1988 (Cth), we welcome guests from the EU and UK and voluntarily apply the core principles of the General Data Protection Regulation (GDPR) to all personal data we handle:

• Lawful basis: we process data only for bookings you've made, services you've requested, legal obligations, or with your consent.
• Access & portability: request a copy of your personal data in a readable format at any time.
• Rectification & erasure: ask us to correct or delete your data, subject to the retention rules below.
• Objection & restriction: object to marketing at any time via the unsubscribe link or by contacting us.
• Breach notification: in the unlikely event of a data breach affecting you, we'll notify you and the relevant authority within 72 hours where required.

GDPR requests go to solarispalace@gmail.com — we respond within 30 days. Some gaming-related records must be retained under NSW law regardless; where a request conflicts with a statutory retention period, we'll tell you exactly what applies. For the full detail on what we collect and why, see our privacy policy.

Responsible gaming

Solaris Palace is committed to responsible gambling. Self-exclusion, pre-commitment limits and trained support staff are available on the gaming floor at all times. Free, confidential help: Gambling Help 1800 858 858 (24/7) or gamblinghelponline.org.au. 18+.

Governing law

These terms and all bookings are governed by the laws of New South Wales, Australia. Disputes are subject to the exclusive jurisdiction of the courts of NSW.